Room Amenities:
Q: Do the rooms have a fridge and coffee maker?
A: All of our rooms have a mini-fridge, coffee-maker, microwave, iron, and ironing board. They all come complete also with porcelain tile flooring, plantation black-out shutters, and island themed décor. Executive rooms are located in the main tower with interior access and a full-wet bar additionally. Executive rooms also have a jetted tub and/or balcony upon request.
Shuttle Service:
Q: How does the free shuttle work?
A: For airport pick-up call us direct at either (813) 877-6721 or (800) 876-1397 where an agent will direct you to the nearest ground transportation waiting area. Our shuttle comes by request and will arrive for pick-up within 15 minutes or less.
Q: How does the cruise-port departing shuttle work?
A: Our cruise port shuttle departs on the hour beginning at 9am. Inform the front desk agent at check-in that you will be going on a cruise the following morning and they will schedule your party to depart. We ask that you be in the lobby with your luggage at your scheduled time. The cruise port is a 15 to 20 minute travel time.
Property Amenities:
Q: What are the hours of the spa and fitness center?
A: Serenity spa is located on the second floor of our lobby tower. Hours are 9am-8pm Mon-Sat and 10am-3pm Sundays. Their list of services includes massage, skincare, waxing, body treatments, manicure and pedicure, nail services.
Q: What are the hours of your on-site restaurant? Do you offer room service?
A: Tahitian Café is open daily from 7am-3pm and serves a great breakfast and lunch menu favored by Tampa locals. Room service is available also until 3pm. Tahitian Café is located near the main lobby entrance and offers the option of indoor or outdoor seating near our beautifully landscaped coy pond.
General:
Q: What is check-in and check-out time
A: Check-in time is 3pm and check-out is 12 noon.
Q: What is the difference in your room types?
A: Cabana rooms are located in our attached exterior area near the pool. Executive room types have a full wet bar in the sleeping area, are located in our interior tower building, and many have a jetted tub or balcony. (Available upon request.)
Q: How many different room types do you have?
A: We have three different room types. Cabana rooms are available with King bed or two full size beds. Executive rooms are available with four poster Queen or King size bed. One bedroom suites have a separated living area and are available in either the exterior area with King bed or two Queen beds, or in the interior with four poster Queen and additional pull-out sofa in living area.
Q: Do you have any efficiency suites with a full kitchen?
A: We have one full suite on the second floor of the main tower. It has a completely separate room that opens up to a full kitchen, small sitting area, and second full bathroom. The attached room type is a King Executive with balcony. This is perfect for the extended stay or social gathering of your in-house group. (Available only upon request; Call today to check availability and rates.)
Q: What room type do you suggest for a family of four?
A: We suggest the Double Cabana Suite. It is one of our favorite room types! Complete with separate living area to make you feel at home, the double cabana suite has two Queen size beds for comfortable sleeping and two flat screen TVs. Plantation shutters separate the living area from the sleeping area so you can open them and let the daylight in or close them to add a little privacy. This room type is located within feet of our beautiful pool and tiki bar complete with lounge cabana seating.
Q: Do you allow pets? Is there a charge?
A: We are a pet friendly property. We require a one-time non-refundable fee of $35 for up to 7 days.
Q: We’re going on a cruise, do you offer free parking?
A: Cruise parking is complimentary up to 14 days. Inform us at check-in that you will be leaving a car with us and we will request you fill out a short form with your vehicle information and direct you to the cruise and stay lot. Safe, convenient parking is complimentary for up to 14 days.